Global Telecom Operator Modernizes Test Management with Kualitee

For years, the client ran its entire test management operation on a legacy ALM platform. The platform had served them reasonably well in the earlier stages of their QA maturity, when testing volumes were lower and release cycles moved at a slower pace.

As the organization scaled its digital services and testing needs grew in parallel, the cracks in that legacy setup became harder to ignore. The tool that had once been sufficient started working against the team rather than for it.

Alongside the traceability gap, the interface itself had become a daily obstacle. The ALM platform’s UI reflected design conventions from an earlier era of enterprise software, and testers found it slow and unintuitive to navigate.

Simple tasks like logging a test result or filtering a test suite took more clicks and more time than they should have,

which added friction to a QA process that was already under pressure from growing release volumes.

In summary, the client’s pain points were:

Given these compounding issues, the client evaluated alternatives that could address traceability, usability, support, and reporting in a single platform rather than relying on a patchwork of workarounds. Kualitee was selected as the platform to replace its legacy ALM setup.

Kualitee addressed each of the client’s pain points directly:

Traceability. Kualitee’s built-in requirement traceability feature let the team trace test cases and defects forward and backward against requirements throughout the testing lifecycle, giving them a clear, always-current view of coverage that the legacy platform’s hierarchical structure had promised but never delivered.

Interface. Kualitee’s modern, intuitive UI let testers carry out day-to-day tasks such as logging results, managing test suites, and tracking defects with considerably less friction than before.

Support and updates. The client now benefits from an actively maintained platform with an ongoing release cycle and responsive vendor support, replacing the stagnant experience they had grown used to.

Reporting. A set of custom dashboards was built specifically for this client at no additional cost, including visualizations for test pass and fail rates and other data views tailored to how the client’s QA team tracks progress internally, rather than a generic, one-size-fits-all layout.

Given the scale of the client’s existing data, migration was one of the more demanding parts of the transition. Kualitee’s team carried out a full migration of the client’s test assets, free of charge as part of the onboarding:

Over 500,000 test cases migrated

More than 100,000 attachments migrated

No disruption to the client’s ongoing testing cycles

One Platform. Connected QA Data. Actionable Visibility.

With Kualitee in place, the client’s QA team now operates from a single platform that gives them what their previous setup could not.

The client’s relationship with Kualitee continues past the initial migration, with the custom dashboard work reflecting an ongoing, collaborative approach to meeting the team’s evolving reporting needs as their testing operation continues to grow.