Test case management is a process that every software developer needs to go through. It keeps out the bugs and ensures the quality of the product, improving overall customer satisfaction. That being said, many fail to realize that defect management is a collaborative process, which requires every team member to communicate as efficiently as possible.
Here is how a defect tracking tool can help unify teams and prepare them for success.
Improves Issue Response Time
Very often, delays in software development happen because one team member was not aware of some of the changes that were made. Perhaps the spreadsheets got lost in the mountain of documents they had to go over, or they accidentally went into the spam folder. Maybe they even forgot to check their inbox, and everything sat there for the past few hours.
Defect tracking software will immediately notify the people involved of the change, improving response time.
Offers a Clear Log of the Issues
Delayed responses are not the only thing that can affect production – the absence of data can also do that. Using a manual system for managing bugs can lead to some modifications not being logged, especially if they are small ones.
However, that small and insignificant edit the developer made may as well change the full quality of the entire project. A good bug tracking software piece will ensure that every issue, even a tiny one, is thoroughly addressed and logged, improving workflow among team members.
Offers Multiple Communication Channels
Quite often, members of a team want to communicate with one another but fail to do so because of the lack of channels. Email has been a standard for almost every company, but unless you check your inbox constantly, you may not be aware that someone tried to get in touch with you.
Test case management software usually offers multiple communication channels, from dashboards to tagging and commenting systems. This will make it easier to keep in touch with your colleagues.
Allows Version Control
Even if a product or piece of software has been updated, it doesn’t mean that you’ll never have to return to the old version. Perhaps the new one has not been well received, or you have to do some research on the old logs to improve the new product.
A test management tool usually keeps a log of every version, logging not only the previous information but also the date and hour when it was created. This way, if you need to go back to a previous document, you can access the directory and pull out the specific version that you need.
The Bottom Line
Software test management tools are often a great way to improve collaboration among team members, reducing delays and boosting productivity. As most of them feature multiple communication channels, sending and receiving information is significantly simplified. You just need to find the right programs to fit the size of your team.