‘’Excellent Communication Skills Required’’ – This is written as a bullet point in every job ad, especially in the case of a QA analyst role.
Have you ever wondered why?
If not, this article will explain how effective communication not only helps but transforms your QA career to a whole new level.
First, let’s analyze why communication is important for a QA tester.
Importance of Communication In Testing
A lot of back-and-forth communication is required for effective QA. Without a good communication strategy in order, talking to the customer, working with the designer, maintaining expectations across teams, and communicating flaws to engineers may all rapidly go astray. Anything less creates an endless number of QA problems when it comes to software testing.
Communication Defines The Life Of A QA Manager
If you want to be promoted from a QA tester to a QA lead or QA manager, communicating effectively is super important.
QA Managers are accountable for communicating with each member of their team on a regular basis to make sure that the test plan is followed properly. When attempting to foster a productive workplace, it is essential to recognize cooperation, treat team members with respect, and provide them with clear and actionable feedback to enhance the testing process. A productive work environment may boost a team’s overall mood and lead to a positive culture.
In QA testing, creating short & achievable goals are crucial. You have to follow a step-by-step plan to complete the test objectives and deliver bug-free software. This is also why it is critical that Quality Assurance Managers prioritize communication. Managers should keep in mind that setting clear goals for their team, providing regular and constructive feedback, and forming cross-training teams are all key communication methods to keep in mind. It’s also critical for QA managers to foster empathy among teams. Pairing testers and developers so they understand each other’s roles and responsibilities is an excellent method to achieve this.
You’ve realized the importance of communication and its role in harnessing your skill as a QA tester. Now, let’s dive into the ‘how’ of improving your communication during the QA process.
Tip #1: Develop your listening skills
It’s a two-way track when it comes to communication. It is just as essential to listen as it is to speak. We must learn to listen rather than just hear things.
A tester plays a critical role in a requirements meeting. Follow the suggestions below to make the most of it. There are two benefits. You improve your grasp of the system, and your engagement earns you points with your boss and creates a positive impression.
- Take notes and ask questions.
- Always seek confirmation to avoid any confusion. For instance, you may ask, “So what you’re saying is” or “Please check whether I understand this right.”
- Look into the eyes of the person speaking and try to maintain direct eye contact to promote a one-to-one connection with the speaker.
- Maintain a cheerful attitude by nodding, smiling, and maintaining a pleasant posture.
- Provide constructive criticism.
Tip #2: Improve your presentation skills
You may quickly advance into a QA lead job and enhance your testing techniques if you have strong leadership and presentation skills.
Tips To Improve Your Presentation Skills
- Make sure you have all of your presentation materials ready ahead of time.
- Always keep an agenda on hand. Direct the meeting in such a manner that it stays on course and you achieve your goal at the conclusion.
- Encourage your audience to participate in interactive activities. Ask questions such as, “What are your thoughts on this?” or “Do you think it’s a good idea?”
- Learn to read the responses and behavior of your audience. Maintain control of your own responses and actions.
- Try to use a mix of formal & informal language in both spoken and written communication.
Tip #3: Become a self-assured public speaker
There are several opportunities for a tester to participate in an interesting formal conversation or conversion. Defect triage meetings, review sessions, and other similar events occur on a daily basis. With the following advice, you’ll be able to ace them.
How to Become a Self-Assured Speaker?
- Have faith in yourself.
- Don’t be hesitant to take action. Have trust in your ideas and contributions.
- Think about what you’re going to say before you say it.
- Make eye contact with others around you. This improves the likelihood of obtaining a positive response.
- Keep an eye on your speed and slow down if necessary.
- Keep an eye on your pronunciation. Speak clearly and loudly. If you’re confused about the pronunciation, select a similar term rather than saying it incorrectly.
Tip #4: Improve the quality of your phone conversations
For IT teams, telephonic interviews are as frequent as day and night. Because the other person cannot see your expressions during a telephone discussion, it is more difficult to describe yourself.
Tips for Getting Better at Telephonic Conversations:
- Before starting a conversation, always greet the person on the other end of the line.
- Even if the individual is anticipating your call, always introduce yourself. Say your name out loud.
- At the start of the call, explain what the goal of the call is.
- Make sure what you’re expressing is very clear. Be succinct.
- Long pauses should be avoided.
- When necessary, take a break.
- Please don’t interrupt. Allow the other person to speak as well.
Bonus Tip: Use a tool that helps you communicate better
A QA testing tool such as Kualitee automatically shares progress through the auto-scheduled reports. As a QA tester, you can assign defects, and defect snapshots to the relevant team members. And the best part is that the progress & status of the defect(s) and the tester will be automatically reported. This will save a lot of back & forth calls and miscommunications. Furthermore, the team lead can get progress automatically through different types of reports and doesn’t have to manually ask every tester.
If you incorporate the tips mentioned above, you’ll experience a lot of benefits. Some of them are as follows:
Benefits Of Effective Communication During The QA Process
Spend a little less time in meetings, on the phone, and on email
You and your QA team should spend less time writing emails, sitting in meetings, accepting phone calls, and delivering status updates by using effective and efficient communication. Strong software testing starts with great communication. You can try to execute all the improvements you want until you have outstanding communication among your team and its related stakeholders, but you will continue to receive the same outcomes.
Make the testing process go faster
Communication that is more productive leads to testing that is more efficient. When your team receives better information faster, they can begin testing sooner, and when faults are discovered, they can collaborate with the development team through QA testing tools, discuss and fix them more rapidly, which speeds up software testing.
Minimize the risk
Improved communication allows your whole team and stakeholders to have a better-shared knowledge of the risks, challenges, and barriers to your initiatives.
Better effective communication leads to more effective testing, which results in higher quality code being delivered at the right time.
Communication is part of the QA tester’s job – A big one
To establish a communication bridge between the client and the QA team, it’s critical that a QA manager delivers regular & accurate project updates to his clients. These updates might be scheduled weekly, monthly, or quarterly, depending on the needs of the customer. QA Managers should offer a high-level executive overview to clients during these reviews, as well as keep them updated on any issues, how time is being divided, and an automated velocity and QA regression report generated through QA testing tools.