The-Good-The-Bad-and-The-Ugly-Bug-Bug-Tracking-Best-Practices

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4 Feb, 2019


Bug tracking plays the most important role in app lifecycle management. Nevertheless, it is not rare for the defect management tool to be wasted by software development and the quality assurance teams. This is because so much of the tool’s potential functionality remains unused. This situation can be overcome by using best bug tracking practices.

Keeping this scenario in mind, we are presenting the list of 5 best practices for bug tracking to follow in 2019.

1. Fix Errors Via Time Allocation in Sprints and Stop Bug Overwhelm

When the development team pushes code into the production and depends on the QA procedures and tests prior to deployment, it could be falling on your clients to detect and report issues that they encounter. According to the independent researches, just one percent of the users actually report the problems.

The best thing to overcome the revenue loss from errors is to have processes in place to detect and responds to the issues prior to the users noticing it. Now you must be thinking about the ways to achieve this.

Rigorous testing should be done prior to the deployment and it is considered one the best possible techniques to maintain the company’s culture for producing best quality code of all time.

Buggy software is when the customer gets poor user experience. Being a tester manager, you are advised to make sure that this doesn’t happen.

Therefore, we should fix errors through proper time allocation in sprints and stop bug overwhelm. This will help us to find errors and resolve them on the spot.

The key takeaway from this point is to keep your code deployable. You can resolve an issue and deploy knowing that other ongoing features and fixes aren’t creeping into a bug fix deployment.

2. In order To Maintain Strong Customer Relationship, Enhance Communication Between Development and The Support Team

Understanding the error management process and the customers who are affected is a significant portion of the error managing process. It is not simple for the developers to repeat issues for the consumers so they can resolve rapidly. Therefore, sometimes errors have a tendency to get lost in the communication.

This scenario holds true for the final changes and fixes. When we alter the code, unintentionally there are more chances of introducing errors, especially when you have strict deadlines. Keeping your entire team viewing the bigger picture assists the development team to communicate with support. As a result, they can get information from the customers effortlessly and quickly.

3. Attain More Contextual Information Regarding Errors For Quicker Fixes

Traditionally, the bugs used to appear on the backlogs of the issue tracker. Therefore, when the tickets get assigned, the error still remains unresolved unless the deeper diagnostic on the issues is discovered.

Attaining complete contextual information on an error is very difficult except if you experience a crash and error reporting software. Majority of the error or crash reporting software will pull very detailed information on the location and damage instigated by issues that slip via the testing process.

4. Prioritize Fixes

Due to the flexible nature of the agile practices, so many last minute and small variations can be introduced into the developer’s workflow.

This generally means two things:

  • Common bugs have repeat occurrences
  • Bug fixes can become still when high priority tasks are being performed

Unluckily, frequent bugs and minor fixes are still affecting end users. These people are getting poor experience from your app. Prioritizing the bug fixes will assist the test managers to streamline your processes.

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